Close

OMS – Order Management System Definition – Benefits, Types of OMS systems, Implementation, Tips, Common Maintenance Problems

African american worker looking at inventory report on computer, working at merchandise quality control in storehouse. Stockroom supervisor preparing customers orders for shipping in warehouse

Home / Glossary index / OMS – Order Management System Definition – Benefits, Types of OMS systems, Implementation, Tips, Common Maintenance Problems

What Is An Order Management System (OMS) ?

An order management system or OMS, is a software application that enables retailers to manage inventory and orders from a single platform . An OMS can automate and streamline many of the tasks associated with order management, such as processing orders, managing inventory levels and generating reports .

An OMS can be integrated with other business systems, such as an ecommerce platform, accounting software and a customer relationship management (CRM) system . This allows businesses to manage their entire order lifecycle from a single platform .

There are many benefits of using an OMS, including increased efficiency, accuracy and visibility into the order process . An OMS can also help businesses to scale their operations and manage growth .

To learn more about how an OMS can benefit your business, read on for a comprehensive guide to the Order Management System .

What Are The Benefits of Using An OMS ?

An Order Management System or OMS, can be a great asset for businesses that need to keep track of inventory and manage orders . Here are some benefits of using an OMS :

  • Better inventory management :

With an OMS in place, businesses can get a better handle on their inventory levels . This can help them avoid stock outs and overages and keep better track of what they have on hand .

  • More efficient order processing :

An OMS can help streamline the order processing workflow, making it faster and easier to get orders out the door . This can free up time for other tasks and make sure that customers receive their orders more quickly .

  • Improved customer satisfaction :

By making the ordering process more efficient and accurate, businesses can improve customer satisfaction . This can lead to repeat business and positive reviews/word-of-mouth marketing .

All in all, an Order Management System can be a valuable tool for businesses that want to improve their operations . If you’re considering implementing one, be sure to weigh the benefits against the cost to see if it’s right for you .

What Are The Types of OMS Systems ?

An order management system (OMS) is a software application that enables businesses to manage orders from a variety of sources – including electronic commerce (ECommerce) platforms, call centers, field sales staff and in-store purchases .

There are generally four types of OMS systems :

  • OMS Systems that are designed for use by businesses that sell through multiple channels :

This type of system includes features that allow businesses to track inventory levels across all their sales channels and locations . It also includes features that enable businesses to route orders to the appropriate fulfillment center based on real-time inventory availability .

  • OMS Systems that are designed specifically for businesses that sell through a single channel :

This type of system includes features such as order tracking, customer management and fraud detection . It is typically either an ECommerce platform or brick-and-mortar stores

  • On-premise OMS systems :

An on-premise OMS system is installed and run on a company’s own servers . This type of system offers the most customization and control but also requires a larger upfront investment and more in-house IT resources to maintain .

  • Cloud-based OMS systems :

A cloud-based OMS system is hosted by the software vendor . This type of system is often less expensive to implement and easier to maintain, but offers less customization and flexibility than an on-premise system .

Depending on the specific needs of a business, one type of OMS system may be a better fit than the other . However, there are also some hybrid OMS systems on the market that include features from multiple types of systems .

What Are The Steps in Setting Up an OMS System ?

There are many steps involved in setting up an OMS system . Here are some of the most important ones :

  • Define your business requirements :

What do you need your OMS to do for you ? What processes does it need to support ? What data does it need to capture and track ?

  • Choose the right software :

There are many different OMS software packages available on the market . Do your research and choose the one that best meets your needs .

  • Set up your hardware infrastructure :

Your OMS will need a server (or multiple servers) on which to run, as well as any other required hardware (such as barcode scanners) .

  • Install and configure the software :

Once you have everything in place, you’ll need to install and configure the actual software package . This can be a complex process, so be sure to follow all instructions carefully .

  • Train your staff :

Your employees will need to be properly trained on how to use the new system . Be sure to give them adequate time to learn all its features and capabilities before going live with it .

  • Test the system :

It’s important to thoroughly test your new system before putting it into production, to make sure that everything is working properly and nothing was overlooked during the setup process .

  • Go live !

Once you’re confident in your new OMS system, it’s time to start using it for real-world operations . Make sure you monitor its performance closely to ensure everything is running smoothly .

Setting up an OMS system can be a complex process, but these steps will help get you off to a good start . Make sure that you have the necessary infrastructure in place and well-trained staff ready before going live with your new OMS system .

What Are The Tips For Making An OMS Environment User Friendly ?

The following are tips for making an OMS environment user friendly :

  • Be sure to have a clear and concise navigation structure . Users should be able to easily find what they’re looking for and understand where they are in the system .
  • Make use of filtering and search functionality to help users narrow down their options and find what they’re looking for quickly .
  • Use consistent terminology throughout the system to avoid confusion .
  • Keep things as simple as possible – users should be able to accomplish their tasks with minimal clicks and effort .
  • Make use of tutorials, tooltips and other help features to assist users in understanding how to use the system .
  • Allow for customization options so that users can tailor the system to best meet their needs .
  • Periodically test the system with actual users to get feedback on how it can be improved .
  • Provide feedback on user actions and show progress indicators to help users track their progress .
  • Pay attention to user interface elements like fonts, colors, icons and layouts – these make a huge difference in user experience .
  • Be sure to update system documentation and user manuals as the system changes .

By using these tips, you can make your OMS environment user friendly and help users become more familiar with its features .

How To Integrate Other Systems with The OMS ?

An order management system (OMS) can have many different integrations with other business systems . The most common integrations are with accounting/finance, customer relationship management (CRM), warehouse management (WMS) and transportation management (TMS) systems .

Some of the benefits of integrating an OMS with other business systems include :

  • Eliminating duplicate data entry and reducing errors
  • Improving communication and coordination between departments
  • Ensuring that orders are fulfilled in a timely and efficient manner
  • Allowing for real-time visibility into the status of orders

The key to a successful OMS integration is to select a platform that is flexible and scalable . This will allow you to easily add or remove integrations as your business needs change .

The process of integrating other systems with an OMS can be complex and time consuming . It is important to assess your business needs and select an integration partner with the appropriate experience and expertise . They should be able to help you map out a plan for success and walk you through the implementation process .

What Are The 10 Most Common Problems Encountered When Maintaining OMS Software ?

As with any software, there are bound to be some issues that come up when you’re using an OMS . Here are 10 of the most common problems people run into :

  • Lack of proper training :

One of the biggest problems people have is not knowing how to use the software properly . Without proper training, it’s hard to get the most out of your OMS .

  • Lack of documentation :

Another common problem is that there isn’t enough documentation on how to use the software . This can make it difficult to figure things out when you’re stuck .

  • Outdated software :

If you’re using an older version of an OMS, you might run into some compatibility issues . This can make it difficult to use new features or connect with other systems .

  • Inflexible system :

A lot of times, people find that their OMS is too inflexible for their needs . It might not be able to handle certain types of orders or might not have the right integrations in place .

  • Poor customer support :

If you’re having trouble with your OMS, it can be frustrating if there’s no good customer support available to help you out . Make sure you know who to contact if you need help .

  • System crashes :

No one wants their system to crash, but it can happen from time to time . Be prepared for this by having a plan in place for how to recover lost data and get everything running again .

  • Security issues :

OMS software handles a lot of sensitive data, so it’s important to be aware of security vulnerabilities and have measures in place to protect your system .

  • Data integrity :

It’s crucial to make sure all of the data in your system is accurate and up-to-date . Not doing this can lead to problems with customer orders and other processes .

  • Lack of scalability :

If you’re looking to expand your operations, you may find that your OMS isn’t able to keep up with demand or handle increased volumes of orders .

  • Incompatible systems :

Making sure all the pieces of your OMS are compatible is key for ensuring smooth performance and avoiding errors or data loss .

Conclusion

We hope you now have a better understanding of what an Order Management System (OMS) is and how it works . OMSs are becoming increasingly sophisticated, with more features being introduced all the time to make order management easier .

Utilizing an OMS can help streamline and simplify your business processes, resulting in a better customer experience and increased efficiency . As such, implementing one could be just the right move for your company if you’re looking to get ahead of the competition .

Hello everyone ! I am the creator and webmaster of Academypedia.info website . Specialized in Technology Intelligence and Innovation ( Master 1 Diploma in Information and Systems Science from the University of Aix-Marseille, France ), I write tutorials allowing you to discover or take control of the tools of ICT or Technological Intelligence . The purpose of these articles is therefore to help you better search, analyze ( verify ), sort and store public and legal information . Indeed, we cannot make good decisions without having good information !

scroll to top